Last updated: August 2026
This policy explains how Learn Helio processes and ships orders placed on learnhelio.com.
Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.
All orders ship from the USA. We currently ship within the United States. If you need delivery to another destination, contact us at info@learnhelio.com before ordering.
Shipping is a flat $5.99 per order, and free on orders over $100. The exact shipping charge is always shown at checkout before you pay.
After the 1–2 business days handling time, orders are typically delivered within 3–7 business days within the United States. We ship with the most cost-effective trusted carrier (e.g. USPS or UPS), so the exact carrier may vary by order. Delivery estimates are not guaranteed and can be affected by carrier delays.
When your order ships, we email a shipping confirmation with a tracking number and carrier link so you can follow your package.
Please ensure your shipping address is complete and correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address. If a package is returned to us as undeliverable, we will contact you to arrange re-shipment (additional shipping may apply).
We are not liable for carrier delays, weather, or other events outside our control once an order has been handed to the carrier.
Orders ship with per-batch documentation and appropriate protective packaging.
Shipping questions? Email info@learnhelio.com or call (914) 222-1589.